Privacy Policie

Our privacy notice and you
Privacy matters.

We know that data privacy is a top issue today, and we want you to enjoy your interaction
with us whilst knowing that we value your Personal Data and that we protect it.

Here you will find an overview of how we process your Personal Data, the purposes for
which we process it, and how you benefit. You’ll also see what your rights are and how you can contact us.

Of course, if you want more details, you can read the full Privacy Notice.

Updates to this Privacy Notice
As business and technology evolves, we might need to change this Privacy Notice.
We encourage you to regularly review this Privacy Notice to make sure you are
up-to-date with how Dheple’s Krishnatea Pvt Limited is using your Personal Data.

Aged under 13?
If you’re under the age of 13 we kindly ask you to wait to be a bit older to interact
with us or ask a parent or guardian to contact us! We can’t collect and use your Personal Data without their agreement.

What data do we collect?
The Personal Data that you give to us, e.g., when you create an account, make a purchase,
login on our websites, contact us, provide feedback, fill in a form, send us an email ,
call us, share content on a Dheple’s Krishnatea Pvt Limited or publicly share information about Dheple’s Krishnatea Pvt Limited on social media.
The data that we create (e.g., when you make a purchase, and data that is collected automatically
when you access one of our websites or apps, e.g., IP address, device ID, what browser you use or
how you interact with Nestlé sites before or after having a Nestlé account. You can see our
Cookies notice for more information on these technologies.
Data collected from other legitimate sources such as Dheple’s Krishnatea Pvt Limited promotional partners, from public
sources, data from your interaction with our advertising, or Personal Data that is part of your
profile on a social network and that you have made available to us.
Find out more: Personal data that we collect about you and how we collect it

Why do we process your Personal Data?
We process your Personal Data, including any sensitive personal data that you have provided
to us with your consent, to communicate with you, fulfil your purchase orders, answer your
queries and provide you with communications about us and our products. We also process
your Personal Data in order to help us comply with the law, to sell or transfer any relevant
part of our business, to manage our systems and finances, to conduct investigations and to
exercise legal rights. We combine your Personal Data from all sources so that we can
understand you better to improve and personalise your experience when interacting with us.

Find out more: Uses made of your personal data

Who can access your Personal Data and why?
We limit the disclosure of your Personal Data to others, however we do need to disclose
your Personal Data in certain instances and mainly to the following recipients:


Third parties engaged by us to provide services such as administering Dheple’s Krishnatea Pvt Limited,
applications and services (e.g. features, programs, and promotions) available to you,
subject to appropriate protections;
Credit reporting agencies/debt collectors, where permitted by the law and if we need
to verify your credit worthiness (e.g. if you choose to order with invoice) or collect
outstanding invoices; and
Relevant public agencies and authorities, if required to do so by law or a legitimate
business interest.
Find out more: Disclosure of your personal data

Transfer of your personal data
We may process your Personal Data outside of the country in which you are based
(including countries outside the European Economic Area) for the purposes set out in
this notice. When we transfer your Personal Data to other countries, we take reasonable
steps to ensure that applicable laws are being followed.

Find out more: Storage and/or transfer of your personal data

What are your rights over your Personal Data?
Whenever we ask you to provide us with any Personal Data, you will be told why we
need it and how it will be used. Your Personal Data will only be processed for the
purposes set out in our Privacy Notice, or any other further purposes notified to you

before the processing begins. If you choose not to provide Personal Data when we ask
you, this may limit the services we can offer you. For example, if you do not provide your address,
we cannot deliver your order.

If you share Personal Data with us, you have a right to (i) request access
(i.e. to ask us what data we have about you, and obtain a copy), (ii) as for changes to be made or
(iii) to have the data deleted. This can be done by logging into your account or contacting us.

You can also opt-out of marketing communications by (i) clicking on the “unsubscribe” link provided
in each email/SMS you might receive; (ii) changing preferences via your account or by contacting us.
For cookies and similar technologies, you can manage your preferences through our Cookie Consent
Tool in the bottom right corner of your screen and find more information in our Cookies notice.
You may also have the right to (i) request the transfer of your Personal Data to another company;
or to (ii) object to the processing of your Personal Data in certain circumstances.
You can make a complaint

If you are concerned about a possible interference with your privacy or misuse of your Personal
Data by us you can contact us to make a complaint. We hope we can satisfy queries you may have
about the way we process your Personal Data. However, if you have unresolved concerns you also
have the right to complain to competent data protection authorities.
Find out more: Your rights

Data security and retention
We use a variety of measures to keep your Personal Data confidential and secure, including
restricting access to your Personal Data on a need to know basis and following appropriate
security standards to protect your data.

We take every reasonable step to ensure that your Personal Data is only processed for the
minimum period necessary in connection with: (i) the purposes set out in this Privacy Notice;
(ii) any additional purposes notified to you at or before the time of collection of the relevant
Personal Data or commencement of the relevant processing; or (iii) as required or permitted by applicable law;
and thereafter, for the duration of any applicable limitation period. In short,
once your Personal Data is no longer required, we will destroy or delete it in a secure manner.

Find out more: Retention of personal data

Contact us